At MGBD SERVICES LTD we are committed to protecting and processing your personal information in accordance with the EU General Data Protection Regulation and associated laws in the UK.
Whether you are an occasional user or a regular customer we will always treat your data security very seriously.
MGBD SERVICES will only use your personal information in accordance with the contract, our legitimate business interests or explicit consent that you have given us.
For legal purposes, MGBD SERVICES Ltd is a data controller.
MGBD Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MGBD Services does not store credit card details nor do we share customer card details with any 3rd parties other than our card processors CARDSAVE WORLDPAY & SQUARE.
MGBD SERVICES may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19/11/2023 and the latest update is 19/11/2023.
We may collect the following information:
Processing of your personal data is necessary for the purpose of correctly supplying goods to your address, to properly distinguish your order or wish list from that of other users and to communicate with you about your order by email or telephone. We have a legitimate interest in storing your order details and linking them to your personal data for the purposes and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our PCI-compliant card processing partners will obtain your cardholder data via our webstore onto their own secure web pages when you make a purchase. Occasionally they will ask us to gather further information from you for the legitimate purpose of fraud prevention and detection. You are only obliged to send us additional information if you wish to complete the purchase at that time. Any sensitive data you do send to us will be erased after viewing by our processing manager and sensitive documents such as passport / id copies will never be forwarded to any third party .
Customer service emails and phone calls
We need to email or phone you about your order, tracking, returns, refunds or other customer service issues. It is in our mutual necessary interests to store your name, email address and message history so that aftersales issues can be followed up and we can provide you with the best possible service.
Please do no not email any unsolicited sensitive information such as cardholder data, passport copies, bank details etc as standard emails that are not encrypted. We will erase any sensitive data that we receive on receipt.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your specific permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [MGBD SERVICES Ltd, Pennwood Farm Barns , Penn Common, Wolverhampton WV4 5JN].
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Other third parties
Your shipping and contact details will be shared with one of our delivery partners by MGBD SERVICES for the legitimate interest of sending your goods to your correct address and contacting you if there is a delivery problem. We use DHL, UKMail, Royal Mail, DPD, Fedex, UPS, TNT and Interparcel, all of whom are GDPR-compliant and we have access to your details on their cloud-based systems.
We use Google Analytics as our data processor to track website performance and global sales. Google uses your i.p address to compile anonymised data for statistical analysis and they are committed to GDPR-compliance by the May 25th 2018 deadline.
We never share customer data with any other third party for any reason without your specific permission.
We do not subject your data to any automated decision making or profiling.
Keeping your information
We store your contact, billing and shipping details [but not payment card details] in our online system for as long as you have an account with us. Your details will also be saved on past invoices in our offline invoicing system for up to 6 years or as long as deemed necessary for UK/EU tax compliance.
Names, email addresses and non-sensitive email messages are stored in our online and offline email software for a period of up to 2 years [unless deemed necessary as part of on going projects], before permanent deletion.
Having your information deleted
You have the right to request that we delete your data. To close your account and have most of your details removed from our servers and offline systems please email us at firstname.lastname@example.org
To have your email history with all of our departments permanently deleted please email email@example.com or phone us. We do not recommend this option as past conversations may need to be reviewed in order to process returns and refunds.
It may be necessary for us to keep hold of some of your personal information and message history to meet tax, legal or regulatory requirements, resolve disputes, prevent fraud or abuse or enforce our terms and conditions, even after you have closed your account or we no longer need it to provide services to you.
We will process data-removal requests within 5 business days subject to the clause listed above.
Please contact our GDPR-compliant partners directly to request your data is removed from their systems. We are unable to issue instructions to them on your behalf but we will gladly back up your request by email if required.
We hope it will never be necessary but you have the right to complain to the data protection regulator in the UK, the Information Commissioner's Office. You also have the right to object to the way that we process your data. Any objection will be considered by management within 5 business days. To exercise any of your rights, or if you have a complaint about any aspect of our service, please call or email us and we will do our very best to help.
Please Note: For data protection and other legal reasons we cannot accept sales orders from minors. We do not authorise persons under 18 years old to register an account on our website. Although we cannot reasonably prevent any user from registering an account, we will delete any data provided by unauthorised users where it comes to our attention.
Legal notice: When clicking the Facebook and other social media buttons, data is sent to those sites and is therefore outside of our control.