Important customer information

Rights To Cancel

New legislation for online businesses regarding 'consumers rights to cancel' and 'sellers duty' came into force on 13th June 2014 in the UK following the introduction of the Consumer Rights Directive, a new European Directive. MGBD PARTS Terms and conditions have now been updated to meet the new Directive as of the 13th June 2014. It is important that you read the updated terms and conditions before you enter into any Contract to purchase items from MGBD PARTS. More information about the new Consumer Rights Directive can be found by clicking here

 

SHIPPING

We use  APC by default for the majority of our deliveries within the UK and also we offer an option to use Royal Mail for shipping very small parcels but this is at the customers own risk. Larger items maybe be shipped by various carriers including but not exclusive to Fed Ex, UPS or TNT. All items are dispatched via a method which will require a signature when delivered. The option of Royal Mail parcels is also carried out using First Class Signed For however MGBD Parts cannot guarantee delivery timeframe for Royal Mail deliveries.

Larger items will be dispatched via the most economic service available from APC, FED EX, UPS or TNT and again must be signed for. We reserve the right to alter the carrier to best suit delivery and cost constraints for you the customer, this may from time to time also mean specialist delivery agents for specific items and countries. 

We offer combined shipping rates for multiple purchases, so please contact us if you are unsure about shipping in any way or if the costs seem excessive, because we are willing to examine delivery options to reduce costs. If an excessive shipping cost is applied and paid we will endeavour to refund major differences.

We will endeavour to dispatch by the end of next working day where possible and will where possible dispatch the same day however this is not guaranteed. MGBD Parts cannot be held responsible for any delay in delivery.

MGBD Parts cannot be held responsible for any loss due to the use of non-default shipping. In particular MGBD Parts cannot be held responsible for delivery delays by Royal Mail services which have been selected by customers in preference to the default shipping methods. Royal Mail in particular specify in their T&C's that an item is not considered lost or missing until at least 10 working days from the due delivery date and this time frame doesn't include weekends or specified holidays therefore MGBD Parts cannot enter into any agreement to replace or refund any order until this time frame has passed. 

All items will be shipped by a tracked method and require a legible signature of receipt. We will not be held responsible for any excess charge for incorrect addressing of orders.

All refurbished items have an estimated turn around time attached to them but this should not be treated as garranteed because there are many factors which can delay completion of delivery related to the refurbishment of parts.

We are williing to ship anywhere but all international customers should be advised to contact us for shipping rates, prior to placing an order if the system generates an excessive  charge.

We reserve the right to apply an excess shipping charge to any order for which the incorrect shipping has been applied by the customer. Any orders with incorrect shipping payments will not be dispatched until the excess charge is paid in full, unless prior agreement has been made.

This Important Customer Information should be considered as part of MGBD Parts Terms and Conditions.

 

Rights To Cancel

New legislation for online businesses regarding 'consumers rights to cancel' and 'sellers duty' came into force on 13th June 2014 in the UK following the introduction of the Consumer Rights Directive, a new European Directive. MGBD PARTS Terms and conditions have now been updated to meet the new Directive as of the 13th June 2014. It is important that you read the updated terms and conditions before you enter into any Contract to purchase items from MGBD PARTS. More information about the new Consumer Rights Directive can be found by clicking here