Payment is required with order unless otherwise stated. Orders will not be dispatched until full payment for goods and delivery is completed, unless otherwise agreed
Service Exchange items include a deposit which will be refunded when the item is returned as per the given instructions, as long as the returned item is refurbishable. If the part returned is not refurbishable then we reserve the right to refuse a deposit refund. Deposit refunds will be only be completed if the exchange item is returned within 3 months, unless prior agreement is made to the contrary. Deposit refunds made after 3 months may attract a service charge as applied by the financial handling agent.
Any charges generated by the refund of deposits will be deducted from the refund deposit itself.
Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply contact us with 14 days of receipt and then return the item to us in its original undamaged condition in its original undamamged packaging. This statutory returns period maybe extended under exceptional circumstances at our discretion. See our Right to Cancel Policy
Returned items should be unused and must be returned in original undamaged packaging with any and all enclosed documentation. We will issue a full refund on receipt of returned goods, including standard delivery charge, after the goods have been examined and checked, however any specifically requested express delivery charges above standard rates will not be refunded. Alternatively, if you the customer prefer, we will exchange the item or issue a credit note, but our standard option will be to refund.
Please note.... :
New legislation for online businesses regarding 'consumers rights to cancel' and 'sellers duty' came into force on 13th June 2014 in the UK following the introduction of the Consumer Rights Directive, a new European Directive. MGBD PARTS Terms and conditions have now been updated to meet the new Directive as of the 13th June 2014. It is important that you read the updated terms and conditions before you enter into any Contract to purchase items from MGBD PARTS. More infomration about the new Consumer Rights Directive can be found by clicking here
The term 'MGBD Parts' or 'us' or 'we' refers to the owner of the website whose registered office is at MGBD PARTS Ltd, 2 School Lane, Bushbury, Wolverhampton, WV10 8HU, United Kingdom.
The term 'you' refers to the user or viewer of our website.
This website and its content is copyright of MGBD Parts - © MGBD Parts 2012, 2013, 2014, 2015,2016,2017,2018,2019,2020. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The information contained in this website is for general information purposes only. The information is provided by MGBD PARTS and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of MGBD Parts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, MGBD Parts takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
At MGBD PARTS we are committed to protecting and processing your personal information in accordance with the EU General Data Protection Regulation and associated laws in the UK.
Whether you are an occasional user or a regular customer we will always treat your data security very seriously.
MGBD PARTS will only use your personal information in accordance with the contract, our legitimate business interests or explicit consent that you have given us.
For legal purposes, MGBD PARTS Ltd is a data controller.
This website uses etracker technology (www.etracker.de) by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data.
MGBD Parts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MGBD Parts does not store credit card details nor do we share customer card details with any 3rd parties other than our card processors CARDSAVE WORLDPAY.
MGBD Parts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/7/2012 and the latest uodate is 21/12/2019.
We may collect the following information:
Processing of your personal data is necessary for the purpose of correctly supplying goods to your address, to properly distinguish your order or wish list from that of other users and to communicate with you about your order by email or telephone. We have a legitimate interest in storing your order details and linking them to your personal data for the purposes and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our PCI-compliant card processing partners will obtain your cardholder data via our webstore onto their own secure web pages when you make a purchase. Occasionally they will ask us to gather further information from you for the legitimate purpose of fraud prevention and detection. You are only obliged to send us additional information if you wish to complete the purchase at that time. Any sensitive data you do send to us will be erased after viewing by our processing manager and sensitive documents such as passport / id copies will never be forwarded to any third party .
Customer service emails and phone calls
We need to email or phone you about your order, tracking, returns, refunds or other customer service issues. It is in our mutual necessary interests to store your name, email address and message history so that aftersales issues can be followed up and we can provide you with the best possible service.
Please do no not email any unsolicited sensitive information such as cardholder data, passport copies, bank details etc as standard emails that are not encrypted. We will erase any sensitive data that we receive on receipt.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your specific permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [MGBD PARTS Ltd, Unit 1 Ashford Industrial Estate, Dixon Street, Wolverhampton WV2 2BX].
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Other third parties
Your shipping and contact details will be shared with one of our delivery partners by MGBD PARTS for the legitimate interest of sending your goods to your correct address and contacting you if there is a delivery problem. We use DHL, UKMail, Royal Mail, DPD, Fedex, UPS, TNT and Interparcel, all of whom are GDPR-compliant and we have access to your details on their cloud-based systems.
We use Google Analytics as our data processor to track website performance and global sales. Google uses your i.p address to compile anonymised data for statistical analysis and they are committed to GDPR-compliance by the May 25th 2018 deadline.
We never share customer data with any other third party for any reason without your specific permission.
We do not subject your data to any automated decision making or profiling.
Keeping your information
We store your contact, billing and shipping details [but not payment card details] in our online system for as long as you have an account with us. Your details will also be saved on past invoices in our offline invoicing system for up to 6 years or as long as deemed necessary for UK/EU tax compliance.
Names, email addresses and non-sensitive email messages are stored in our online and offline email software for a period of up to 2 years [unless deemed necessary as part of on going projects], before permanent deletion.
Having your information deleted
You have the right to request that we delete your data. To close your account and have most of your details removed from our servers and offline systems please email us at email@example.com
To have your email history with all of our departments permanently deleted please email firstname.lastname@example.org or phone us. We do not recommend this option as past conversations may need to be reviewed in order to process returns and refunds.
It may be necessary for us to keep hold of some of your personal information and message history to meet tax, legal or regulatory requirements, resolve disputes, prevent fraud or abuse or enforce our terms and conditions, even after you have closed your account or we no longer need it to provide services to you.
We will process data-removal requests within 5 business days subject to the clause listed above.
Please contact our GDPR-compliant partners directly to request your data is removed from their systems. We are unable to issue instructions to them on your behalf but we will gladly back up your request by email if required.
We hope it will never be necessary but you have the right to complain to the data protection regulator in the UK, the Information Commissioner's Office. You also have the right to object to the way that we process your data. Any objection will be considered by management within 5 business days. To exercise any of your rights, or if you have a complaint about any aspect of our service, please call or email us and we will do our very best to help.
Please Note: For data protection and other legal reasons we cannot accept sales orders from minors. We do not authorise persons under 18 years old to register an account on our website. Although we cannot reasonably prevent any user from registering an account, we will delete any data provided by unauthorised users where it comes to our attention.
Legal notice: When clicking the Facebook and other social media buttons, data is sent to those sites and is therefore outside of our control.
New legislation for online businesses regarding 'consumers rights to cancel' and 'sellers duty' came into force on 13th June 2014 in the UK following the introduction of the Consumer Rights Directive, a new European Directive. MGBD PARTS Terms and conditions have now been updated to meet the new Directive as of the 13th June 2014. It is important that you read the updated terms and conditions before you enter into any Contract to purchase items from MGBD PARTS. More information about the new Consumer Rights Directive can be found by clicking here
1.1 A Consumer has the right to cancel the sales contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer acquires, physical possession of the goods.
1.2 To exercise the right to cancel, the Consumer must inform us [MGBD PARTS Ltd, Unit 1, Ashford Industrial Estate, Dixon Street, Wolverhampton WV2 2BX, tel: 01902 689975, email: email@example.com] of their decision to cancel the sales contract by a clear statement (e.g. a letter sent by post or e-mail).
1.3 To meet the cancellation deadline, it is sufficient for the Consumer to send their communication concerning the exercise of the right to cancel before the cancellation period has expired.
1.4 If a Consumer cancels a sales contract with the Company, the Company will reimburse to them all payments received, including the costs of delivery (except for the supplementary costs arising if they chose a type of delivery other than the least expensive type of standard delivery offered by us).
1.5 The Company may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by the Consumer. For most goods the Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. See 1.14 for deductions relating to the packaging of Genuine Parts and other branded items that have been handled.
1.6 The Company will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from the Consumer any goods supplied, or
(b) (if earlier) 14 days after the day the Consumer provides evidence that they have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about the Consumers decision to cancel the contract.
1.7 The Company will make the reimbursement using the same means of payment as the Consumer used for the initial transaction, unless expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of the reimbursement.
1.8 The Company may withhold reimbursement until we have received the goods back or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.
1.9 The Consumer shall send back the goods or hand them over to The Company without undue delay and in any event not later than 14 days from the day on which cancellation of the sales contract is communicated to us. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired.
1.10 The Consumer will have to bear the direct cost of returning the goods to The Company.
1.11 The Company does not extend rights similar to those of Consumers to non-consumers (companies or traders) or purchasers outside the European Economic Area.
1.12 Purchasers who are not European Economic Area Consumers will bear the direct costs of the original delivery in addition to the costs of returning goods if they decide to cancel an order or part of an order and return Goods. There is a handling charge of 10% of the purchase price for all unwanted goods returned by customers who are not European Economic Area Consumers.
1.13 In the case of international customers outside of the European Economic Area, The Company allows 14 days from the time of notifying the return to us for the goods to be returned. The cancellation notice period is 3 days from the date the order is originally received.
1.14 In the case of parts in branded packaging, the packaging is part of the value of the product. The supplier will not accept returns of items with missing, damaged or defaced packaging. The Company (MGBD PARTS Ltd) will accept liability for the return of unwanted Branded items with missing, damaged or defaced packaging by Consumers, only up to a maximum value of 75% of the purchase price. In some cases the item will not be re-saleable by The Company due to its limited application and the impossibility of resale. In these cases the part can be returned to the customer at the customer’s expense but no refund at all can be issued for the un-wanted item.
2.1 A RETURNS authorisation number can be obtained before Goods can be returned to the Company but this is not a requirement. The returns number may be obtained by emailing the Company. All repairs, replacements or refunds will be processed following receipt and inspection by our Returns department.
2.2 Where the Goods have been returned by the Customer as faulty or damaged in transit, they will either be tested upon receipt or returned to the manufacturer for testing, dependent upon the returns policy of the manufacturer. If no fault is found, the Goods will be returned to the Customer at the Customers expense.
2.3 In the case where it is established that Goods have been mistakenly or incorrectly supplied by the Company, the Company will be responsible for supplying the correct Goods as soon as possible and at no extra delivery cost to the Customer.
2.4 In the case where it is established that Goods are faulty or defective in line with the individual manufacturers warranty, most warranty repairs will be carried out free of charge on a return-to-Company basis. The Customer is responsible for ensuring that the Goods are returned to the Company in their original packaging ,or if this is not available, in a stout carton with cushioned packaging surrounding the entire product so as to ensure safe transit. The customer is also responsible for providing all reasonable information relatiing to the fault or defect that the supplier may request. In some instances the manufacturers warranty requires the Customer to contact the repair agent directly. If this is the case, the Customer will be so informed by the Companys customer service department.
2.5 In the case of Land Rover branded parts or parts supplier by Land Rover Ltd, inspection of goods deemed to be defective or faulty may take up to ONE YEAR. The final decision on a Land Rover warranty refund will always come from Land Rover Ltd. and MGBD Parts Ltd will not over-rule or pre-empt their decision with an earlier payment.
2.6 Where Goods have been delivered to an address outside the European Union or European Free Trade Area, the Company will not be liable for any carriage or shipping costs, whether this relates to the return of Goods or the sending out of replacements. This Clause applies irrespective of the reason for returning the Goods. However, the Company may choose to assist the Customer with carriage costs, at the Companys discretion.
2.7 The customer is obliged to act with reasonable care when returning goods and also to keep and provide proof of postage or delivery. We recommend using a reputable carrier and suitable return packaging to avoid any problems.
2.8 With respect to Service Exchange Returns, the customer is obliged to act with reasonable care when returning goods and also to keep and provide proof of postage or delivery. We will recommend using a reputable carrier or example UPS or DPD and the packaging must have clear markings of sender an where possible to include the service exchange label with the order number on to help identify the packagaes origin. Any part or parts found to be missing from the package on arrival at MGBD PARTS Ltd will be deemed to be the respossibility of the Consumer and therefore a suitable deduction will be made from the Service Exchange Deposit Refund.
2.9 With respect to Service Exchange Returns, deposit refunds will only be enacted once the return items have been examined, checked and found to be complete. Any discrepancies will be notified to the customer before refund is completed.
2.10 With respect to Service Exchange Returns, all shipping costs will be met by the Consumer. In the event of any excess charge be it delivery or Customs duty received by MGBD Parts upon the return of the goods, this will immediately be deducted from the deposit refund. In the case of Exchange goods sent in for refurbishment exchange, any excess charges be it shipping or customs duty to MGBD Parts, will be added to the invoice and final bill and will be met by the Consumer. In the case of Customs Duty payments incurred, MGBD Parts will initially add the charges to the Consumer' Invoice, however these may in part be recoverable and if so what ever is recovered will be reimbursed to the Consumer as and only when the recovery has occured.
3.1 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Companys obligations in relation to the Goods, where the delay or failure was due to any cause beyond the Companys reasonable control and without prejudice to the generality of the foregoing the following shall be regarded (without limitation) as causes beyond the Companys reasonable control:
3.2.1 acts of God, explosion, flood, tempest, fire or accident;
3.2.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;
3.2.3 Acts, restrictions, regulations, bye-laws or measures of any kind on the part of any governmental parliamentary or local authority;
3.2.4 import or export regulations or embargoes;
3.2.5 strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Company or of a third party);
3.2.6 difficulties in obtaining raw materials, labour, fuel, parts or machinery; and
3.2.7 power failure or breakdown in machinery.
3.2.8 third party manufacturer or remanufacture delay, how ever caused.
5.1 The Customer undertakes to the Company that it will immediately indemnify the Company against all proceedings, costs, fees, expenses, payments, liabilities, losses and damages arising out of the breach or negligent performance by the Customer of any terms of the Contract.
We use DHL/UKmail by default for the majority of our deliveries within the UK and also we offer an option to use Royal Mail for shipping very small parcels but this is at the customers own risk. Larger items maybe be shipped by various carriers including but not exclusive to DHL, DPD, Fed Ex, UPS or TNT. All items are dispatched via a method which will require a signature when delivered. The option of Royal Mail parcels is also carried out using First Class Signed For however MGBD Parts cannot guarantee delivery timeframe for Royal Mail deliveries.
Larger items will be dispatched via the most economic service available from DHL, UKmail, DPD, FED EX, UPS or TNT and again must be signed for. We reserve the right to alter the carrier to best suit delivery and cost constraints for you the customer, this may from time to time also mean specialist delivery agents for specific items and countries.
We offer combined shipping rates for multiple purchases, so please contact us if you are unsure about shipping in any way or if the costs seem excessive, because we are willing to examine delivery options to reduce costs. If an excessive shipping cost is applied and paid we will endeavour to refund major differences.
We will endeavour to dispatch by the end of next working day where possible and will where possible dispatch the same day however this is not guaranteed. MGBD Parts cannot be held responsible for any delay in delivery how so ever caused.
MGBD Parts cannot be held responsible for any loss due to the use of non-default shipping. In particular MGBD Parts cannot be held responsible for delivery delays or losses by Royal Mail services which have been selected by customers in preference to the default shipping methods. Royal Mail in particular specify in their T&C's that an item is not considered lost or missing until at least 10 working days from the due delivery date and this time frame doesn't include weekends or specified holidays therefore MGBD Parts cannot enter into any agreement to replace or refund any order until this time frame has passed.
All items will be shipped by a tracked method and/or require a legible signature of receipt. We will not be held responsible for any excess charge for incorrect addressing of orders. MGBD Parts will select the relevant shipping insurance deemed necessary as part of the shipping costs. MGBD Parts will not be held repossible for refund or replacement of any order which is deemed to be inadequately insured, if MGBD Parts have followed a specific shipping request.
MGBD PARTS will comply with all shipping regulations to all destinations by all shipping agents. Certain items are considered to be non-compliant through the various shipping agents and as such, they will not be allowed to be dispatched by MGBD Parts if they are deemed to be Non-compliant. The following examples of our range should be considered as non-compliant in certain cases:- GLASS (ie windscreens and side windows,) PAINT, Batteries, Solvents, car panels. This list is not definitive and may be subject to territorial variations. If we can not ship an item to you because of non-compliance of regulation, said items will be removed from your order.
All refurbished items have an estimated turn around time attached to them but this should not be treated as garranteed because there are many factors which can delay completion of delivery related to the refurbishment of parts.
We are williing to ship anywhere but all international customers should be advised to contact us for shipping rates, prior to placing an order if the system generates an excessive charge.
We reserve the right to apply an excess shipping charge to any order for which the incorrect shipping has been applied by the customer. Any orders with incorrect shipping payments will not be dispatched until the excess charge is paid in full, unless prior agreement has been made.
This Important Customer Information should be considered as part of MGBD Parts Terms and Conditions.
6.1 Terms and conditions for all repair and servicing work carried out by the Company are separate to the terms and conditions set out here and are made available to all. Please ask for a copy of TERMS AND CONDITIONS RELATING TO THE SERVICING AND REPAIR OF VEHICLES.
7.1 Notwithstanding delivery and the passing of risk in the Goods the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds, payment in full for the price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due. The Customer must return the Goods to the Company or allow the Company to repossess them if the Customers payment is dishonoured.
7.2 Until such time as property in the Goods passes to the Customer the Customer shall keep the Goods separate from the Customers Goods and those of any third parties and properly stored, protected and insured and identified as the Companys property.
7.3 Until such time as property in the Goods passes to the Customer the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and if the Customer fails to do so immediately the Customer shall permit the Company its agents or representatives to enter upon the Customers premises or any premises of any third party where the Goods are stored and repossess the Goods.
7.4 Where the Customer has sold Goods or made an insurance claim in respect of Goods which are the property of the Company as stated in Clause 7.1, the proceeds of that sale or insurance claim shall be held on trust for the Company and paid to the Company within 7 days of being received by the Customer.
8.1 Risk of damage to or loss of the Goods shall pass to the Customer:
8.1.1 in the case of Goods being collected by the Customer at the Companys premises after notification from the Company that the Goods are ready for collection, at the time when the Customer collects the Goods from the Companys premises; or
8.1.2 in the case of Goods which are not being collected by the Customer and which are being delivered to the Customers premises at the time of delivery, or if the Customer wrongfully fails to take delivery of the Goods, at the time when the Company has tendered delivery of the Goods to the Customer.
9.1 In exceptional circumstances, goods which are shown to be in stock on our website may in fact not be available for sale. Due to occasional system errors, product recalls and warehousing or delivery problems or losses, goods may not be ready for immediate or subsequent delivery. If you have ordered such goods we will notify you by email as soon as possible and modify or cancel your order for you. Any applicable refund will be effected once we have received your further instructions on the matter.
9.2 The Company shall deliver the Goods to any premises (whether in the United Kingdom or in any other country) notified to the Company by the Customer and for the avoidance of doubt the Customer shall be liable for any costs incurred by the Company in relation to carriage postage and packing and any other applicable duties taxes and charges.
9.3 The Company shall use its reasonable endeavours to deliver the Goods to the premises stated by the Customer by any delivery date estimated by the Company and for the avoidance of doubt the Customer acknowledges that the delivery date is not guaranteed or of the essence of the Contract and that the Company shall in no circumstances be liable to the Customer for any losses, damages or charges incurred by the Customer due to the late delivery of the Goods.
9.4 Goods delivered to the Customer shall be deemed accepted by the Customer and the Customer shall inspect the Goods immediately upon delivery and in all cases shall inform the Company in writing within 5 (five) days of delivery of any damage, shortages or non delivery of the Goods.
9.5 Where the Goods are being purchased by a business for use in the business and delivered in instalments each delivery shall constitute a separate contract and failure by the Company to deliver one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as repudiated.
9.6 If the Customer fails to take delivery of the Goods (or fails to give the Company adequate delivery instructions at the time stated for delivery otherwise than by reason of any cause beyond the Customers reasonable control or by reason of the Companys fault) then without prejudice to any other rights or remedies available to it the Company may:
9.6.2 sell the Goods at the best price readily obtainable (after deducting all reasonable storage and selling expenses) and charge the Customer any shortfall below the price obtained under the Contract.
10.1 Subject to any other provisions in these Conditions all invoices shall be paid by the Customer within thirty days of the date of the Companys invoice.
10.2 The time of payment of any invoice shall be of the essence of the Contract and receipts for payment shall be issued to the Customer only upon request.
10.3 Non-account customers are required to pay the Company for all orders for Goods in full by debit card, credit card, or PayPal and the Goods in question shall only be despatched to, or made available for collection by, the Customer (in the case of any method of payment) when the Company is satisfied that the payments in question have cleared.
10.4 If the Company has agreed the Customer may have a credit account, the Customer must pay all invoices on a Nett Monthly account basis. This means that all invoices raised in a particular month, less any credits applied, must be paid by the last Working Day of the subsequent month.
10.5 If the Customer fails to make any payment on the due date then (without prejudice to any other rights or remedies the Company may have) the Company shall be entitled to:
10.5.1 cancel the Contract, suspend the credit account, suspend any further deliveries to the Customer; and
10.5.2 charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 on a day to day basis on all overdue sums owing to it under these Conditions at the rate of 4 per cent over the base rate of the Yorkshire Bank Plc from time to time and interest shall be calculated from the date the sums in question were payable to the date on which payment is made in full whether before or after judgment.
10.6 As part of the website checkout process for UK customers, full payment will be taken from the customers card at the time the order is placed. If any issue arises that prevents goods from being supplied, or if the order is cancelled in accordance with the provisions of Section 1 (Cancellation), then a refund will be processed within 1 business day of written or emailed agreement with the customer.
10.7 As part of the international website checkout process, full payment will only be taken from the customers card at the time of despatch from the warehouse. This applies to all international orders and payment methods except Paypal.
11.1 The Company may at its discretion offer the Customer credit and in cases where credit is offered to the Customer payment shall be made by the Customer in accordance with the provisions of Clause 5.1.
11.2 Credit shall be offered to the Customer subject to the Company being satisfied as to the Customers credit worthiness and the Customer acknowledges that the Company may carry out status enquiry checks on the Customer and the Company may at any time at its option withhold despatching any of the Goods to the Customer until such time as the credit worthiness of the Customer has been approved or the Customer has provided sufficient security to the Company or the Customer has made payment in full for the Goods in question and failure to provide sufficient security or to make payment in full for the Goods shall entitle the Company at its discretion to suspend despatching any Goods or cancel the Contract without the Company incurring any liability to the Customer.
12.1 No order submitted by the Customer shall be deemed to be accepted by the Company until the Goods have been despatched by the Company.
12.2 The Customer shall be responsible for ensuring the accuracy of any order submitted by the Customer including confirming in writing or by facsimile or email any telephone orders and for giving the Company any necessary information relating to the Contract and delivery (as the case may be) within a sufficient time to enable the Company to deliver the Goods to the premises notified to the Company by the Customer.
12.3 Written confirmations of any telephone orders shall clearly indicate that they are only confirming earlier telephone orders and shall contain details of the Customers account number and purchase order number.
13.1 Original Manufacturers Part Numbers are used for reference only where possible, in order to help our Customers to identify the replacement parts that they require. The Company does not claim to represent or be an agent of The Rover Company Ltd. or any of its subsequent incarnations in any capacity.
13.2 Where goods are supplied in Rover packaging, this does not necessarily mean that the goods have been supplied through an authorised parts agent of Rover Ltd. The Company does not state or otherwise imply that such goods carry any guarantee, warranty or other benefit normally offered. Any warranty provided by our suppliers is provided in accordance with their provisions
12.3 The Customer is responsible for the correct ordering of Goods for their intended application and any Goods will be deemed to be identified solely by the Part Number. Further descriptions and photographs of Goods are provided for assistance and the Company will be responsible for the correct supply of goods based solely upon the Part Number stated by the Customer. This condition applies whether parts are ordered via the web site, in writing, by telephone, fax, by email or in person.
12.4 The price of the Goods shall be the price payable for the Goods at the time of acceptance of the Customers order.
12.5 All prices stated in any of the Companys web site, catalogue, sales literature, price lists or other documentation (issued by the Company from time to time in whatever form and on whatever media) may be altered by the Company at any time without giving notice to the Customer.
12.6 The price for any Goods quoted on the Companys website, in any catalogues sales literature or price lists is exclusive of any carriage, postage and packaging which the Customer shall additionally be liable to pay to the Company. VAT, taxes, duties and other applicable charges in relation to the Goods are displayed separately on the web pages and in the checkout.
12.7 The total price for Goods and delivery services stated in any invoice to a UK customer or an EU consumer who is not buying under the EU VAT Scheme will be shown inclusive of VAT. All invoices to international non-EU customers and EU business customers who have been validated under the EU VAT Scheme will be shown exclusive of VAT [subject to our vat registration completion]
12.8 Any Customer who is not a Consumer shall be liable for any reasonable costs incurred by the Company in the event of variation or suspension of any order by that Customer.